Last modified: July 5, 2018

Return Items You Ordered

You can return many eligible items. When you return an item, you may see different return options depending on item or reason for return.

To return an eligible item you ordered:

  1. Go to Your Orders to display your recent orders. To return a gift, go to Return a Gift.
  2. Choose the order and select Return or Replace Items.
  3. Select the item you want to return. Then select an option from the Reason for return menu.
  4. Choose how to process your return. If applicable, select to issue a refund or replacement. You'll see Submit return request. We review return requests before issuing a refund or replacement. For more information, go to Returns to Third-Party Sellers. If you don't receive a response within two business days, you can request an A-to-z Guarantee Refund.
  5. Select your preferred return method.
  6. Print your return label and return authorization.
  7. Add your return label (if applicable) and package your items for return.

Important information about return labels

Each return label is assigned to a specific return. To receive the correct refund, don't include items from multiple orders or shipments in the same box.

How to complete a label-free, box-free return

Select a label-free, box-free return location after initiating your return through Your Orders. After completing the steps, you’ll receive a QR code. Bring it to the drop off location with the item you want to return. You don’t have to package your item in a shipping box.

Return electronic devices

Erase any personal information from items that you’re returning, such as laptops, cameras, and electronic devices.

Charge for items you are expected to return

If you have already received a refund and are expected to return the item, you will be charged if the item is not sent back to us. If you have already sent it back and have received an email from us asking you to return the item or have been charged, we will reverse the charge as soon as the return is processed by us.

Your return request matters to Goodontop so whether you are new to Goodontop or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.