Last modified: July 5, 2018

Refunds

When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Orders.

How Long Do Refunds Take After I Return an Item?

A refund will be provided after we process your return item at our facilities. It can take up to 30 days for us to receive and process your return. In certain circumstances refund time frames may be longer.

We issue the refund to the refund method you select in the Online Returns Center, and it may take additional time for your financial institution to process the refund. See below Refund Times. Learn how to Track Your Return.

Advanced Refunds/Replacements/Exchanges

Sometimes, we issue a refund or ship a replacement/exchange to you prior to receiving the return item.

Advanced Refund

In some cases, as soon as the item is dropped off by you or received by our carrier, a refund will be issued, in advance of our receipt and processing of the item at our facilities, to your credit card or as Amazon.com Gift Card balance.

Advanced Replacement/Exchange

If you see an option in the Online Return Center to initiate a replacement/exchange of your original item, follow the instructions to return the item and request a replacement/exchange. If the replacement/exchange order is immediately shipped to you, you'll need to return your original item(s) by the "Return by" date referred to in your return request confirmation email or you will be charged for the replacement/exchange.

Possible charges after advanced refunds/replacements/exchanges

After you complete a drop off or pick up of return item(s), it may take some time for the item(s) to be transported. Once we receive the item(s), we will verify and inspect the item(s) against the expected product(s) and quantity in your return request. If we do not receive the expected product(s) and quantity as submitted by you in your return request, or if the item(s) are not in original condition or missing parts/accessories/manuals, we will charge you the previously refunded amount (or for the previously shipped replacement/exchange order). If the charge is unsuccessful, you will be prompted to complete payment before initiating another return request.

To avoid being charged, take the following actions:

Only initiate return requests for items in their original condition
If applicable, apply the correct mailing label.
Drop off or pickup each item you're returning at an eligible location.

If after completing a drop off or pick up you receive an email from us asking you to return an item or items or indicating you have been charged for the item(s), the charge will be reversed after we receive and process the item(s) and verifies the expected product(s) in your return request.

Refund Times

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.

Refund Method	Refund Time (After Refund Is Processed)
Credit card	Three to five business days
Amazon.com Gift Card	Two to three hours
Debit card	Up to 10 business days
Checking account	Up to 10 business days
SNAP EBT card	Up to 10 business days
Gift Card balance	Two to three hours
Promotional Certificate	No refund issued
Shop with Reward Points	Up to five business days
Pay in Cash (at a participating location)	Up to 10 business days
Pre-paid credit card	Up to 30 days (depending on the issuer of the card)

Note: If you no longer have the physical pre-paid credit card, we still store the card within your account. You can use the card toward future purchases. For orders that used the Amazon Currency Converter, we issue the refund in your local currency using the same rate as the original order.

Gift Returns

The type of refund or credit a gift recipient receives depends on how the giver purchased the gift and how the recipient returns the gift. For more information, go to Return a Gift.

We may determine that a gift recipient is eligible for a refund without requiring a return. If a gift return is eligible for a refund without returning the item, the gift recipient receives a notification in the Returns Center or via Customer Service. For more information, go to Conditions of Use.

Partial Refunds

Please note that refunds will be reduced for returned items, such as for signs of customer use or damage, or missing parts, accessories, or manuals.


Item	Refund
Items in original condition past the return window*	80% of the item price
Opened CDs, DVDs, VHS tapes, cassette tapes, or vinyl records (taken out of its plastic wrap)	50% of the item price
Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to an Amazon.com or seller error	Up to 50% of the item price
Open software or video games for reasons not due to an Amazon.com or seller error	0% of the item price
Open Collectible Cards, Board Games, Table Top Games, Toy figurines (Ex: Funko Pops, Pokémon Cards, Magic Cards, etc.)	0% of the item price

*For most items, the return window is 30 days after delivery. To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items.

Note: For customers in CT, MD, NV, PA, VA, WV, and WI, tax on restocking fees may apply to return items shipped and sold. Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.

Your return request matters to Goodontop so whether you are new to Goodontop or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.