Last modified: July 5, 2018

Items that You Can't Return

There are some items that you can't return. Among them are digital items, cards, and products that are unsafe for return. Devices are also non-returnable more than 30 days after delivery.

• Hazardous Material

  • Items classified as hazardous materials
  • Items that use flammable liquids or gases

  Note: Contact the manufacturer directly for service, Warranty, return, and refund information. Their contact information should be in the product manual or on the packaging for the item.

  Devices

  • Computer laptops, desktops, and Kindles more than 30 days after delivery. Access our Our Return Policies.

  Digital

  • Downloadable software products
  • Open software
  • Online subscriptions after you accessed them

  Cards

  • Gift cards (except as required by law)
  • Prepaid game cards (for example, World of Warcraft, Xbox 360 Live, Wii Points)

  Others

  • Any product missing the serial number or UPC
  • Fresh and Grocery Products
  • Items with special shipping restrictions
  • Live insects
  • Some jewelry orders
  • Some health and personal care orders
  • Customized products

Your return request matters to Goodontop so whether you are new to Goodontop or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.